From my perspective, the process was easy as Northside had an established partnership with MDI. I am appreciative that you personally always answer the phone when I call with questions. Your communication is always timely and professional. I know that we had short notice and not as much planning as I would have liked but I did feel that everything went smoothly. I unfortunately did not get to meet your staff who did the delivery and pick up of the mobile unit, though everything was in working and ready to go. I also greatly appreciated the fact the your clinical support, Eric Zion stayed nearby and was able to support the staff during their emergency calls over that weekend. I also did have to call and speak with an engineer regarding an alarm that was going off inside the unit but all went well with troubleshooting. All in all we had a short timeframe for this unexpected project and everything went well.
Thank you again and I may again be surprised one day to find a need for a mobile unit and MDI is on top of our list.
I have partnered with many outfits over the years. This is has been the most pleasant of all. It is such a pleasure to work with a team that is ultimately professional and delivers exceeding expectations. The few hiccups we experienced were addressed promptly with no down time. The engagement brought high quality imaging to our patients without interruption. Your team overall seemed like part of our family. We tried to treat the equipment as our own and turn over the system as pristine as when we received it. The service team was quick to respond and got us in order right away when summoned. Clinically it met our needs and allowed us to serve our patients. From a business perspective, the experience was seamless. You kept your word, operated with integrity, and flexed more than any other company I have worked with.
I would gladly serve as a reference for you company. Mark, many thanks and again your team is the best!
We recently utilized Modular Devices Inc. for a mobile cath lab to facilitate the installation of new in-house cath lab equipment. The equipment arrived as planned, was up and running for go-live and was removed in a timely manner. The MDI team was very professional from beginning to end, and was quick to respond to questions, concerns or service requests. I am hopeful that we will not have to utilize the services of a mobile cath lab in the future, but if so, we will certainly call upon MDI. Thanks, John
I think better cut sheets specific to the systems on the individual units would be plus i.e. sprinkler system, fire alarm, etc. but we got through with what there was. Responsiveness for the couple of issues we encountered was very good and fast. One of these was the water heater, another the foot controls for the water.
It was as painless as you could make it, and I truly appreciate the professionalism of everyone at MDI. I also gave you a shout out at one of my system level meetings as someone brought up wishing there were temporary Cath Lab solutions, and I gave him your company name and said we’d had a great experience.
We weren’t initially thinking we would be operating in -20 degree weather, so solutions for that type of situation would be good to include in your info packets. We used heated RV water hose feed, heat traced the drain and sprinkler lines, and then heavily insulated both. We actually shut off the water at one point for fear it would freeze, but fortunately everything worked out okay.
Thanks again for all that you did for us during this process.
Your team was responsive to any questions the team had and the install and deinstall went without a hitch. You made it easy for us to bring your unit here, and I wouldn’t hesitate the next time someone wants to bring a mobile/modular in. I also appreciated the flexibility with the schedule both on the front and back ends of the installation.
Thanks to you and your team!! Erin
Modular Devices Inc. was a pleasure to work with and went over and above to make sure our customer was satisfied with their mobile cath lab. The key with a project like this is customer support and that always came first with MDI. I would definitely use them again for my next imaging construction project.
Speaking for myself, my experience with your service team has been great. Everyone I dealt with was professional, knowledgeable, accommodating, and very helpful. If the system is down, they understood our need to have the system up and running ASAP. Turnaround time for service and parts delivery was timely.
You guys rock! Thank you so much for a great experience. The lab was everything you promised and more. I already miss that huge control room lol.
We so enjoyed working with Andy and would highly recommend you to any lab in transition.
Have a Happy Thanksgiving!
Your modular cath lab performance was 100% more effective and efficient from our previous rental company. Outstanding building and equipment provided by Modular Devices.
They were very responsive to any requests. Our package was built to our needs.
The team on site communicated very well and worked professionally to complete on time.
The team called back promptly when necessary and followed up.
They came prepared and executed as requested in a difficult area of the medical center, they made the process very easy and predicable.
Modular Devices was very efficient in ensuring that every detail of the mobile angio lab installation was addressed to our satisfaction. Your on-site training staff were very competent and made themselves available at all times during our staff training. They ensured that we were completely comfortable with the operation of the mobile angio lab.
Very good experience. Everyone at Modular Devices was helpful and responsive. The GE Innova 2000 Mobile Cath Lab was good in all respects. We even did some PCI procedures in the mobile lab!
Everyone that I worked with at Modular Devices were just wonderful.
Again, wonderful, timely, attended meetings when requested. Overall wonderful experience.
Since the lab equipment was pretty familiar with the FMC training was good. Met our needs and was timely and on point.
We really didn't have any issues with our service, call time, response time or overall satisfaction.
The folks who worked with our construction folks were extremely qualified, personable and easy to work with for implementation of the lab including delivery to removal.
I feel my history with Modular Devices speaks for itself. Thank you for your services and I look forward to working with your company on future endeavors. Liz Palomino
On the mobile cath lab, Dr. Courville was very impressed with the quality of the images. The staff was very comfortable with the equipment. It was just an all around wonderful working environment. Everyone had that positive mood going on. All cylinders were firing. It was no comparison to what we had. Thank you all !! Looking forward to our new modular cath lab.
The flexibility in our project was much appreciated. Our installation was delayed by a Philips component malfunction. The additional weeks that were required for the Mobile Cath Lab were handled very well by Mark and Mike Brackman. I appreciated the support in this important project.
Very satisfied. Process was quick, easy and painless. Had good communication and friendly staff.
Andy is courteous, professional and went above and beyond to meet our needs! Great Job! Quick response with any questions we had.
I am writing this letter in support and recommendation of the portable Modular Angio Lab from Modular Devices Inc., which was contracted for Christus Spohn Memorial hosp in Corpus Christi Texas.
Because of the nature and ability of the Modular Building, no procedures/exams were cancelled or transferred to other hospitals. Physicians and staff were exceptionally satisfied with the Modular's performance and the ample space the Modular Angio Lab provided.
Overall, it is a pleasure having Modular Devices Inc. support our facility with an exceptional portable building and excellent Technical support. Please do not hesitate to contact me at Christus Spohn Memorial or by e-mail which I have included. I highly recommend Modular Devices Inc. without Reservation.
Great to work with. Great experience. Outstanding work with our short notice needs for timing and delivery, as well as the mobile cath lab was in great working order and staff on-site was great. Thanks :)
Wanted to send a note regarding Steve Hartle.
He is such a wonderful, professional, pleasant driver I have ever worked with! I have dealt with a lot of truck drivers over my 35 years in the construction industry and Steve is someone I will remember.
From the moment I first spoke to him on the phone until I left the site yesterday, he was very considerate, professional, pleasant, and enjoyable to work with.
Then, I found out this was his first delivery for Modular Devices! I was surprised!
He handled the rig and placed the mobile lab on the dime! It was only later he and I realized we had to move the lab somewhat due to the existing awning on the building. The drawings were not correct. It was not Steve's issue, it was UCH issue with the permit drawings.
I wish Steve well and all the very best.
Glad we had him yesterday. It made it enjoyable (in the cold) to work with someone who was passionate about his work!
If you have any questions, please let me know.
Communication and information on the Mobile Cath Lab was thoroughly and nicely presented. Very positive installation experience! Unit was delivered in excellent condition - very clean, organized and equipment was good. Staff were knowledgable about the equipment during training. Image quality was superb. Truly a great experience. Would highly recommend. Found all staff to be highly professional, knowledgable and responsive. Great experience.
They worked hard to make modifications to meet all of our needs. Ed was a great help to our team! We chose a GE system in the modular cath lab because that was purchased for our new facility. It was good training for our transition. We appreciate everything MDI did to help our transition - from start to finish. Everyone went above and beyond to meet our needs - from pricing, to going live in the modular lab, to deinstallation. Should a need arise for us again we will be calling MDI as a top option.
I want to thank you for all of the hard work that you and your staff have put into getting our Mobile Cath Lab delivered and running. Thank you for helping organize our rental which included coming out for a site visit to facilitate the delivery. Your visit really helped us to plan for the arrival.
I would like to also recognize two other employees: Dale and Eric. Dale experienced quite a difficult time with the transportation. Very cold and ugly weather, including a truck breakdown, made his experience quite challenging. We were pleasantly surprised that he still made it here on time. He did a great job despite the obstacles and we appreciate all his effort.
Eric Zion deserves a lot of credit also for all of his hard work. He was very professional, knowledgeable, friendly and very willing to help while he was here. He did more than could have been expected of him and went out of his way to do a great job. He did his job very proficiently and knew what he needed to do to make us happy. He was very patient and helped a lot with suggestions for hookups, IT and everything that we needed to get online. There were a few unique problems here that he worked thru very well. He was very flexible with his hours and made us all very comfortable with what we had to learn. Our staff and physicians were all very impressed with him. We really enjoyed the time spent with him and think that he is a big asset to your company. He is just the type of employee that you want that will help your company continue to succeed.
Follow up message from Trevor at the conclusion of the Mobile Cath Lab Project:
Mark Koers and his company are first rate! He and his team are very professional, knowledgeable and helpful. Mark was great to work with through the whole experience. His help and advice were invaluable. After looking around, it was a very easy choice to chose his company.
All staff at Modular Devices were very eager and went the extra mile during our construction phase. Would like to use again when new construction arises.
I wanted to let you know how extremely helpful Mike Lehnen was during the IR trailer delivery last week. We ran into multiple snags on our part. Mike was helpful and patient the entire time. I received a lot of compliments on how easy MDI is to work with.
I think we made the right decision in choosing MDI as our choice for temporary labs! The staff is really enjoying being in the camper as they call it and we have had no issues with anything. I hope Ed shared the photos of the Hallway we built, it came out quite nice. Patients don't know they have even left the hospital. Thanks for checking up on us and talk to you soon.
I am asking that this e-mail be forwarded to the CEO. All of the MDI people we have come in contact with have been very kind and professional; but I would like to send a message specifically about Eric Zion. We are a one room Cath Lab in a rural community hospital with a quickly growing cardiology program. Considering all of this; the use of a mobile cath lab has made me nervous from the beginning. Based on my worry and since this is our only cath lab, he stayed for two days of procedures so that if we were not completely sure about something during a case, he would be there to help us out. I cannot tell you how much that helped ALL of us. Our utmost concern is patient safety and it was apparent that it was for Eric as well. He made sure before he left that we had no questions and that we all knew about the 1-800 number through which we could immediately reach an MDI rep 24 hours/day.
If you ever need a customer testimony for a client that is unsure about which service to use, please feel free to give them my contact information. It would be my pleasure to let them know what top notch employees you have.
Thank you again.
The gentleman who did the Mobile Cath Lab installation was fantastic! He was very dedicated to making sure all was right with the GE Innova 3100 system and all the equipment in the mobile lab.
Like clock work. Your team did everything they said they would do!
I just wanted to drop you a line and say thanks again for doing such a great job during our transition to the new hospital. We had high expectations and you surpassed them. Tell everyone Hi and I hope the company is still doing well.
Giorgio and the other MDI staff made the mobile cath lab process bearable. Staff really liked Giorgio and he provided great support for our first cases.
Outstanding responsiveness and support!
Great company to work with - appreciate all your help and flexibility!
While it is very early in our relationship, I have to say my staff and myself have been very impressed with your support staff. Giorgio did an excellent job and mixed very well with the staff. Giorgio gives your company a very impressive image. Work to keep him around.
We were completely satisfied with Modular Devices and the mobile cath lab. We appreciate all the prompt service as well as genuine concern for us as a customer.
I wanted to take the time to thank all of you for all of your support during the past three years. Working with you and your group was truly an experience that I will never forget. It afforded me the opportunity to establish a program here at IU Health La Porte at a time when it was not feasible for us to enter into a program any other way. Working in the environment of the modular also afforded me many opportunities to
I just want to thank you for everything your company has provided so far. The service your team gives is excellent from preparing us, to delivery, to training, to personalities. I remember 4 years ago and everything is quality.
What I must tell you is Giorgio Groves is a great employee of yours and seems like a great person. He is so knowledgable in his job. He does not get flustered, he fixes everything possible, he is respectful to all, he is smart and he is a great asset to your team for CUSTOMER SERVICE!!!! I just have to give him a glowing evaluation. Each day we talked before cases, each day he was here for us and training and just so helpful.
He left today and my staff feels confident in what they learned. So thank you and feel free to use me as a reference.
Mark Koers was excellent to work with during the entire procedure. He allowed flexibility when we were deciding to end lease agreement. I would highly recommend Modular Devices to others.
Probably leaving some names out but extremely impressed with the Modular Devices team, specifically Mark, Mike Lehnen, Eric and Jake. Great team and great Modular Cath Lab product. Please contact me any time for a recommendation.
Dale was on-time and knowledgable about the entire process. There were some computer issues that arose and Modular Devices response was awesome - parts were here within hours. Glitches cannot be avoided. Modular Devices' response made all the difference in the world! Mark, Dale and Giorgio were all excellent - give them a raise!
This has been a great experience. I've done projects like this for many years and none went as smooth as this project. Again, very well organized! Thank you for everything you did for us during this process.
Very timely and professional. Field service techs were excellent!! Very timely service. Excellent customer service. Not only were they prompt in fixing their mobile cath lab - they helped us fix our in-house unit when it failed - they even used their own parts. Overall, a good experience.
I want to thank you again for all your great help with the modular cath lab. Your entire team was very professional, customer focused and extremely competent. It was truly a pleasure working with you, and I would be glad to serve as a reference for future clients.
Your website and marketing materials were very helpful. Nice team to work with from top to bottom. Ed was great! Seamless Transition thanks to you guys. This took several years in planning from a newer to a replacement room backup. I will call you first through the remainder of my career. Thanks for all your help and friendship!