How we value customer service

It’s 12:35 AM. A hospital calls with an emergent question about the x-ray system in Mobile Cath Labs. The patient is on the table and they need help right away.‍

‍What happens next? When you investigate a company to partner with for an interim mobileor modular cath lab, this is the question you have to ask your provider in advance. If a situation like this occurs, what type of response can you expect?

Here at Modular Devices you get a live person on the phone to help diagnose and resolve the issue on the spot. Any time-days, nights, weekends or holidays. A similar scenario recently occurred, and after a few minutes on the phone with the cath lab tech, we walked them through a quick fix and helped complete the patient’s procedure.

We know how important it is for our interim mobile cath labs and modular labs to reliably work well while on-site at our customer’s locations. Part of that is investing in newer equipment, such as digital detector imaging systems, which are very reliable and provide high quality images. But simply providing newer, higher quality systems isn’t enough. Equally important is backing up the product with a strong customer service program.

The backbone of our customer service program is our team of service engineers.Our in-house staff of 5 service engineers has over 70 combined years of experience installing, maintaining and servicing all the imaging systems in our interim lab fleet. These engineers are available 24/7 to help with any customer service issues with any of our labs.

At Modular Devices Inc. we credit part of our longevity and stability in this industry to our investment in customer service. We have been a leader in the Mobile Cath Labs industry for over 25 years, and a big part of our success can be attributed to the high level of service and support we provide for our labs throughout the country.

If you are considering an interim Mobile Cath Labs or modular lab, be sure to ask what happens if you encounter a service issue. Don’t just assume that others have this same focus on service or offer the same level of support as Modular Devices. You may find there are limited hours of service, that service costs extra after-hours, or that it may even be hard to get in touch with anyone at all.

You want to be sure your interim lab works and works well. You want to be sure that your lab is reliable for the safety of your patients. Ask the question-if there is a service issue with the lab, “What happens next?”